The SafeCare standards are ISQua accredited and divided into 13 categories that cover both clinical and non-clinical aspects of care. They are applicable to any type of healthcare facility and were created to ensure they specifically address the needs of resource-restricted settings. They are the foundation of all that we do. 

Our standards are accredited by the International Society for Quality in Health Care (ISQua) External Evaluation Association (EEA). They help to evaluate a healthcare facility’s performance on effective, safe, and people-centered care, and focus on issues with the highest impact on these areas. In this way, prompt, targeted, and effective action can be taken to address them. 

In particular, the SafeCare standards survey ten specific areas. These are Accident & Emergency Care, HIV, TB & Malaria, Infection Prevention, Life & Fire Safety, Mother & Child, Customer Care, Business Performance, Staff & Training, Stock Management, and Clinical Management. 

Stakeholders can also add topics to address the specific needs of the facilities within their reach. This includes, for example, pandemic preparedness, Maternal, Newborn and Child Health (MNCH), sustainable practices or Antimicrobial Resistance (AMR). 

The SafeCare standards are also on a journey of continuous improvement. As a living document, the standards evolve over time to accommodate new information, new needs, and new challenges that are emerging as important in resource-restricted regions. 

In the interest of complete transparency and clarity, stakeholders are welcome to download the following policy and procedure documentation. 

Read about how SafeCare revises existing standards and develops new ones, the people who are involved in the process, and the methodology. 

Explore the clearly defined activities, resources, and timeframes for the latest development and review procedure. 

Learn how seriously we take impartiality in our work. This document shows how we meet the highest ethical and legal standards for certification industry. 

Find out how we ensure that any issue, complaint, or compliment about our certification process is managed in the right way.

How do we determine who receives SafeCare certification and who doesn’t? And what happens if certification is withdrawn, expired, or needs renewal? Learn more here. 

Want to know how to properly use the SafeCare certificate, brand, and logo? Read more here. For further brand guidelines, please contact the SafeCare team.